Claims Handler

We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Guildford. As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers. Job title: Claims Handler Salary: £24,500 - £26,000 Location: Guildford, Hybrid working available Hours: Monday Friday, 9am 5pm (Fixed hybrid Monday and Friday WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation! Key Responsibilities Claims Handling Manage claims efficiently from receipt through to resolution. Maintain accurate claim records and documentation. Process instructions and correspondence promptly. Prepare reports and ensure all claim activity is fully recorded. Client and Stakeholder Communication Act as a key point of contact for clients and stakeholders. Respond to telephone and email enquiries professionally. Provide regular updates throughout the ..... full job details .....