Claims Handler

RMS are currently recruiting for an Claims Handler to join a busy automotive logistics operation based in Corby. Working under the supervision and coordination of the Administration Manager, you will play a key role in resolving all customer queries and complaints.

• Location: Corby
• Contract Type: Permanent
• Hours: Monday to Friday, Day Shift
• Pay Rate: £14.45 per hour (Overtime and unsociable hours paid at premium rates)

Key Responsibilities of the role:

• Manage and process all damage claims via relevant carriers and the OBT platform, ensuring accuracy and timely resolution
• Assess and process non-conforming damage claims through warranty channels
• Act as the main point of contact for customers, providing updates and managing expectations
• Raise and manage repair jobs for authorised claims
• Order and manage parts for repairs, ensuring cost efficiency and minimal downtime
• Maintain accurate records across internal systems for reporting and audit purposes
• Handle and resolve customer complaints from shared mailboxes
• Investigate issues, identify root causes, and implement corrective actions
• Support the Customer Account Team with operational and technical assistance
• Analyse claims and complaint data to identify trends and improve processes
• Provide general administrative and operational support during peak periods
• Produce daily, weekly, and monthly reports highlighting performance and risks
• Ensure compliance with health & safety procedures and company policies
• Undertake additional duties as required

About you:

• GCSE Grade C/4 or above (or equivalent) in Maths and English
• Previous experience in an Claims Handling role, ideally within automotive or logistics environments.
• Strong numeracy and literacy skills with excellent attention to detail
• Advanced knowledge of Microsoft Office (Excel, Word, Outlook)

We are seeking a proactive individual who can manage their own workload while supporting wider team objectives. This is a varied fast-paced role, ideal for someone who can take ownership of tasks and see them through to completion.

Sound like you? Apply directly or email across a CV to (url removed)

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion