Claims Handler

Part Time work - 35 hours per week Salary up to 25k Occasional evening and weekend work Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm! ROLE PURPOSE To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance. KEY RESPONSIBILITIES New Enquiry Handling Handle inbound telephone, website and email enquiries from prospective clients. Conduct detailed fact-finding interviews with potential clients. Identify and assess housing disrepair issues including: Damp and mould Water ingress Leaks Structural defects Heating and hot water failures Electrical issues Pest infestations Other repair-related issues Establish tenancy status and landlord details. Obtain details regarding notification of defects and repair history. Assess whether a claim appears suitable for further investigation. Client Onboarding Explain the claims process in a clear and professional manner. Obtain relevant documentation including: ..... full job details .....