Claims Handler

Claims Handler -  Insurance
Central Bristol | Hybrid (3 office / 2 home)
£26,000 + up to 20% bonus + benefits

Full-time | Mon–Fri (35 hours, flexibility between 8am–6pm)

The Role

We’re seeking an experienced Claims Handler to join a well-established insurance team in Bristol.
You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies.
This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment.

Key Responsibilities

• Manage insurance claims from initial notification through to settlement
• Assess claims and make decisions in line with policy terms and FCA guidelines
• Communicate with customers throughout the claims process, providing clear updates
• Handle queries and complaints through to resolution
• Maintain accurate and detailed case records
• Ensure compliance with regulatory and data protection requirements

• Previous experience in a claims handling or claims assessor role (essential)
• Strong understanding of insurance claims processes
• Excellent attention to detail and accuracy
• Confident communication skills (written and verbal)
• Ability to manage workload and prioritise effectively
• Strong decision-making skills and a customer-focused approach

• Hybrid working (3 days office / 2 days remote)
• 25 days holiday + Bank Holidays + birthday off
• Discretionary bonus up to 20%
• Contributory pension (up to 12%)
• Private medical insurance (post-probation)
• Discounts across retail, fitness, and lifestyle
• Regular company social events