Claims Handler

We are seeking a detail-oriented and resilient Claims Handler to join our client working in property debt collection. In this role, you will manage a portfolio of property-related financial claims, reviewing accounts, investigating discrepancies, and working to recover outstanding property debts or damages efficiently while adhering to industry regulations. Key Responsibilities: Claim Review and Processing: Review incoming property debt claims, verify documentation, and assess the validity of the accounts or damages. Investigation: Gather evidence, review property agreements, and cross-reference financial records to determine the best course of action for recovery. Negotiation and Communication: Contact debtors, landlords, or relevant stakeholders via phone and written correspondence to negotiate repayment plans or settlements. Account Management: Maintain accurate, up-to-date records of all claim progress, communications, and financial transactions within the database. Compliance and Escalation: Ensure all recovery actions comply with legal frameworks and company guidelines, escalating complex or disputed cases to legal teams when necessary. The successful candidate will have: Previous experience in claims handling, debt collection, or the property/finance sector. Strong negotiation, persuasion, and conflict-resolution skills. Excellent verbal and written communication abilities. High level of organisation with strong attention to detail and data accuracy. ..... full job details .....