Claims Handler (Liability)

Role: Claims Handler (Liability)
Location: Liverpool
Job type: Full-time Permanent
Salary: -25,877 - -31,278 with a potential, performance-related bonus of -2,000 per annum

In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximize efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.
What you will be doing:

• High volume of outbound calls and proactive touches on claims, liaising with our insured involved to obtain a report.
• To manage a small portfolio of non-report claims as decisively and efficiently as possible.
• Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
• Once a report has been established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
• Validate all claims for indemnity and fraud concerns.
• Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
• Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
• Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What''s App.
• Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
• Proactive diary management to monitor and progress each claim.

What we''re looking for:

• Proactive claims handling skills
• Persuasive, strong and confident communicator
• Solid desktop investigations
• Motivated self-starter

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• -250 bonus for every new colleague you recommend to the business
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network
• Free Hot Drinks*
• Dress Down Days
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*on selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

If you think you would be a great fit for us, but don''t meet all the requirements of the role, please contact us as we''d love to discuss how Acorn Insurance could be the next step in your career journey.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.