Claims Handler - Green Flag Rescue

Claims Handler - Salary - £26,700This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You''ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.Working within the Green Flag Rescue team, you''ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You''ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.A bit about the job Supporting customers during emergency breakdown situations with empathy and reassurance Handling inbound calls and providing clear guidance during stressful circumstances Assessing policy cover and applying terms accurately to determine rescue and recovery solutions Arranging and coordinating rescue and recovery services with agents and suppliers Managing claims end to end, taking ownership through to resolution Liaising with internal teams and external partners to ensure seamless service delivery Maintaining accurate, compliant records and identifying and supporting vulnerable customersSkills and experience we''re looking for: Strong customer service and communication skills with a customer-first mindset and problem solving abilities Empathy, resilience and attention to detail The ability to stay ..... full job details .....