Claims Handler

Our client, a well-established and expanding Accident Management company, is looking for a Claims Handler to join their friendly and high-performing team. This is an excellent opportunity to build a long-term career with a successful organisation that specialises in providing replacement vehicles following road traffic accidents. You''ll play a key role in supporting clients through the claims process, delivering outstanding service from first notification through to arranging a suitable replacement vehicle. Whether you already have claims experience or come from a strong telephone-based customer service background, full training and ongoing support will be provided. The Role As a Claims Handler, you''ll manage claims from first notification through to completion, ensuring every client receives a professional, efficient and empathetic service. Key Responsibilities: Handle inbound customer calls and enquiries. Manage new claims from first notification through to completion. Arrange suitable replacement vehicles. Liaise with repair garages and external organisations. Work with Taxi Licensing Authorities where required. Keep clients updated throughout the claims process and maintain accurate case records. Work closely with colleagues to ensure service levels are achieved and cases are progressed efficiently. Deliver excellent customer service at every stage of the claim. About You The successful candidate will have: At least 2 years'' experience in a telephone-based customer ..... full job details .....