Claims Handler - Automotive

Claims Handler

At the heart of our business is a deep-rooted understanding of the motor industry, which enables us to deliver a trusted and reliable service. We are committed to excellence, supported by ongoing training and development programs that empower our team to stay ahead in a fast-evolving sector.

Our expertise, combined with cutting-edge technology, ensures our customers receive outstanding value for money and complete peace of mind throughout their claims journey.

Due to restructuring and expansion, we are growing our Claims team and seeking an experienced Claims Handler to join our amazing team.

The Role:

• Liaising with insurers and customers, by telephone, email and in person, overseeing the smooth running of the repair process from start to finish.
• Ensure all job cards are completed correctly.
• To liaise with the Bodyshop workshop controller and the Bodyshop Manager in respect of any quality issue.
• To liaise with Parts Manager in the control of ordering and delivery of parts required.
• Ensure customer updates are carried out in a regular and professional manner at all times both to the client and the work provider.
• To complete general administration duties as and when required
• To maximise customer awareness of all available Bodyshop and Retailer Services
• To ensure a high level of customer care and satisfaction at all times
• To maintain excellent standards of administration

DRIVER - due to location essential.

Key responsibilities and skills required:

• Be responsible for updating our customers during the full repair process of their vehicle, by liaising directly with internal staff including but not limited to the Workshop Manager, Front of House Manager and Operations Manager.
• Liaising with insurers and customers, by telephone, email and in person, overseeing the smooth running of the repair process from start to finish.
• To load job details onto our management system (full training will be provided)
• To complete general administration duties as and when required
• To maximise customer awareness of all available Bodyshop and Retailer Services
• To the highest level of customer care and satisfaction at all times.
• To maintain excellent standards of administration
• Previous Autoflow experience advantageous but not essential.
• Previous experience in this role or similar is essential

You will demonstrate:

• Strong organisational skills.
• Excellent communication skills.
• Flexible work attitude.
• Problem solving within the role.
• Handle all vehicles with due care and attention ensuring that customer care/satisfaction is maintained at all times.
• Awareness of and adhere to all the housekeeping and health and safety regulations.

You will ideally have:

• Experience working as front of House Claims Handler is essential.

Location - Due to this Industrial location, you will need to be a driver for this postion as there is no public transport.

For more details, please speak to Michelle Ings, HRGO Recruitment East London & Essex office based in Rainham, Essex.

Office (phone number removed) or email CV directly to (url removed)