Claims Handler

Salary: 26200 - 27000 (depending on experience) + annual bonusHours: Full-time, 36 hours per weekWorking Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months)Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life''s most difficult and vulnerable moments. Whether it''s a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We''re proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we''re building a team that listens, learns, and leads with kindness. We''re recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolutionGathering and recording accurate information to progress claims efficientlyAssessing each case carefully and making fair decisions based on the factsArranging repairs, mobility support, or replacements through our trusted partnersHandling queries and resolving issues with empathy and ..... full job details .....