Claims Department Senior Team Leader

Claims Department Senior Team Leader Reporting to: Claims Department Manager Site based: Wellingborough Salary: £35,000 Hours: 38.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) What We Offer Employee health and wellbeing benefits, including: 24/7 GP service, confidential counselling service, retail, gym and lifestyle discounts and a medical cashback scheme 21 days annual leave plus statutory bank holidays Additional birthday holiday Holiday purchase scheme Performance-based salary increments Free on-site parking Monthly free food days Company events, reward and recognition initiatives Purpose The Senior Team Leader provides the critical leadership and performance layer between Team Leaders / Deputy Team Leaders and the Claims Department Manager. The role focuses on driving performance uplift, leadership capability, quality, compliance and consistency across all Claims teams. It is not operational micromanagement, but leadership oversight and development. You will have full ownership for the performance, capability and conduct of Team Leaders and their teams, ensuring KPIs, FCA obligations, quality standards and customer outcomes are consistently achieved. Key Responsibilities: Leadership and Performance Management Line manage all Team Leaders and Deputy Team Leaders within the Claims department. Conduct regular, structured 1-2-1s focused on performance, behaviour, leadership standards and development. Oversee performance management processes ..... full job details .....