Claims Assistant

Claims Assistant A very exciting opportunity has arisen for a Claims Assistant to join a personal injury law firm based in Huddersfield. This is an amazing opportunity for someone who is keen to work within a legal environment and wanting to build their career. Main Duties: Receive inbound claim enquiries via telephone Handle inbound and outbound customer calls Accurately obtain and update the case management system with all relevant customer and claim detail Assess the potential success of the claim Effectively identify the most appropriate protocol to begin the claim To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction Pro-actively communicating with our customer''s to assist them in beginning their claim Assist the Fee Earner''s with tasks as required Skills Required: Minimum of 5 GCSE''s - Maths and English are essential Experience of working within a fast paced customer centric environment is desirable Experience and knowledge of personal injury claims is desirable Experience and knowledge of handling customer telephone calls is essential If you have experience working within a Claims Advisor or Customer Service role and are interested in this position please apply ..... full job details .....