Claims and Returns Coordinator

Claims and Returns Coordinator Our highly reputable client, based in Dereham, are currently seeking a Claims and Returns Coordinator to join the team. This is on a temporary basis for a minimum of 3 months based in Dereham, potentially leading to a permanent opportunity for the right candidate The Claims and Returns Coordinator is responsible for the end-to-end management, administration and continuous improvement of customer returns, carrier collections and transport claims processes. The role acts as the central coordination point between Customer Service, Logistics, Warehouse, Finance, Sales and external carriers to ensure returned goods, collection activities, customer credits and claims recoveries are managed efficiently and professionally. The position will also drive return reduction initiatives, identify root causes, improve customer experience, maximize recovery of costs from carriers and customers, and provide KPI reporting and governance across the returns and claim function. This is an office-based role to be close to the warehouse returns and logistic teams. HOURS: Monday Thursday, 08 00 Friday: 08 00 Knowledge, Skills and Experience: • Manage the complete Return Authorization (RAN) process from request through to closure. • Coordinate customer returns and carrier collections. • Manage transport damage, shortage, loss and non-delivery claims. • Gather evidence and submit claims within carrier deadlines. • Track claim progress and maximize recoveries. • Maintain ..... full job details .....