https://jobs.co.uk/job/claims-advisor-pertemps-thames-water--f694d9f7-95a8-4b97-b3f5-9050b39b7c36 RSS feed for Claims Advisor at Pertemps Thames Water. en-gb Tue, 29 Sep 2026 02:12:31 GMT https://jobs.co.uk/job/claims-advisor-pertemps-thames-water--f694d9f7-95a8-4b97-b3f5-9050b39b7c36 https://jobs.co.uk/job/claims-advisor-pertemps-thames-water--f694d9f7-95a8-4b97-b3f5-9050b39b7c36 Mon, 28 Sep 2026 09:51:07 GMT Location: Reading | Salary: This role will be paid from £26,000 to £32,500 per annum depending on skills and experience | Type: Full time | This role is a great opportunity for someone who enjoys investigating problems, supporting customers, and working towards fair and balanced outcomes. As a Claims Advisor, you’ll play an important part in helping customers through the claims process while working closely with different teams across the business. What you’ll be doing as a Claims Advisor Managing customer claims from start to finish, including both phone and written communication Investigating claims by reviewing internal systems and gathering supporting evidence. Determining liability and clearly explaining outcomes to customers. Keeping accurate and detailed records using internal systems and CRM tools. Working closely with Legal, Insurance and Operational teams to reach the right outcome. Handling inbound and outbound calls and supporting customers throughout their journey. Base location: hybrid format in Reading RG2 6AD or Swindon SN1, with 2 working days from the office. Working hours: Monday to Friday with alternating shifts of 08:00–16:00 and 09:00–17:00 What you should bring to the role Background in a customer-facing role would be essential, along with investigation skills. Strong probl... Full time