Claims Advisor (Maternity Contract)

Our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a maternity contract basis for an initial period of 12 months.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

• Experience in pet insurance; or travel, motor, or personal accident claims or similar products would beneficial.
• We are seeking an experienced, professional, and diligent customer focused professional.
• Understanding of dealing empathetically with customers.
• Positive, diligent, and determined mindset with a drive to succeed and develop.
• Experience within a high-volume, results-focused customer service environment.
• Experience operating within a regulated industry.

What you''ll be doing:

* Investigations and gathering evidence to assess claims and determine liability.
* Negotiating settlements and empathetise when dealing with claimants.
* Making recommendations to insurers & liaising with claimants, clients, and third parties.
* Adhere to SLAs and support in data analysis and reporting.
* Maintaining positive internal and external relationships.

Skills Required:

* Excellent communication skills.
* Ability to interpret and communicate terms and conditions
* Ability to deliver outcomes to consumers in a constructive way
* Strong investigative abilities
* Objective decision making
* Ability to negotiate with third parties
* A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

* Salary will be -27,000.
* 24 days holiday per year (increasing with service).
* Birthday day off.
* Company pension scheme.
* Excellent Health & Wellbeing programs for all employees.
* Training, Career & Personal Development.
* State of the Art Offices.
* Employee Assistance Program.
* Perk Box with access to lots of discounts and perks.
* This role will be based at our clients'' state of the art offices 5 days per week.