Claims Administrator

Robert Half is delighted to be partnering with a well-established Association to recruit a Claims and Membership Administrator. This is a varied and rewarding position covering claims processing, membership administration, direct debit support, and general office duties. It''s an excellent opportunity for someone who enjoys accuracy, organisation, and delivering excellent service within a supportive team environment.Key ResponsibilitiesClaims AdministrationSort, process and archive claim forms.Handle all claims enquiries, including requesting medical certificates when required.Assess and calculate claim benefits, ensuring accuracy.Print and collate claim cheques and supporting documents.Maintain and update pending claims files.Issue correspondence to the Medical Records Office.Accurately file all claims records and communications.Contact customers to gather additional information as needed.Ensure all claim and customer information complies with GDPR regulations.Membership AdministrationRespond to membership queries from current, prospective, and new members.Draft and produce membership letters and supporting documentation.Enrol individual and group members onto the membership database.Process renewals and continuing membership requests.Update and manage group membership lists, including extracting key information (e.g., cancellations).Organise, print and distribute group membership lists.Maintain accurate and GDPR-compliant membership records.Support membership growth by ..... full job details .....