Citizens Advice on Prescription Liverpool (APP) Adviser

Various locations around Liverpool and from home Hours: 35 hours per week About the Role Main Responsibilities Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Assist in the completion of benefit applications Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services Ensure that all work conforms to the organisations'' office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice Service''s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Social policy Assist with social policy work by providing information about clients'' circumstances through the appropriate channel. Alert clients to social policy options. Professional development Keep up to date with ..... full job details .....