Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35

Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35 Our client, a leading IT consultancy, is looking for a Cisco Voice SME (L3 Voice Operations Engineer) to support a major financial services programme. You will plan, install and migrate enterprise voice and data infrastructure for a new office build, then provide L3 support for telephony services once it is live. This is a 12-month contract, Inside IR35, based in Glasgow on a hybrid basis (3 days a week onsite). Some Friday evening and Saturday working is required during installation phases. Key Responsibilities Plan, coordinate and install voice and data hardware and associated cabling for office construction, renovation and relocation projects Oversee migrations and support the first day of business operations in the new environment Provide L3 troubleshooting, analysis and remediation for global voice infrastructure, covering incident, problem and change management Support L1 and L2 teams through incident escalations, and keep business units informed during projects and incidents Take part in operational acceptance of new deployments, produce as-built technical documentation, and contribute to vendor management and governance What You Will Ideally Bring Strong Cisco Unified Call Manager (CUCM) expertise, version 12.x or later, including IP endpoints, Cisco Jabber and Jabber Mobile Hands-on experience with contact centre voice and Cisco Mobile and Remote Access (MRA) Deep knowledge of voice technologies and ..... full job details .....