Chief Operating Officer

Citizens Advice exists to shape a society where people face far fewer problems. Every year, their service helps millions of people with free, independent and expert advice across some of the issues that matter most in people''s lives, from money and debt to benefits, housing, energy, work and relationships. Last year alone, we helped more than 2.4 million people one-to-one, while our advice website received over 31 million-page views. Their service is delivered by around 19,000 volunteers and 12,000 staff through a network of 228 independent local Citizens Advice charities across England, Wales and the Channel Islands, alongside the national charity. They are now seeking a new Chief Operating Officer to help shape the organisation and network Citizens Advice needs to become. Working closely with the CEO, Executive Team and Trustees, the COO will lead a broad portfolio bringing together Strategy and Impact, Finance and Corporate Services, People, Equity and Belonging, and Organisational Design and Development. The role sits at the heart of how Citizens Advice operates, bringing together the functions that enable them to work effectively today while strengthening the organisational foundations they will need for the future. This is about more than overseeing a group of enabling functions. The COO will help strengthen the effectiveness of the whole Citizens Advice system, connecting strategy with delivery, ensuring resources and organisational priorities are aligned, and ..... full job details .....