Charges Advisor

Hourly rate: -14.13

Working hours: 37 Monday-Friday

Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days

Contract: 3 months

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.

Responsibilities will include:

• Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales
• Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
• With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
• Analyse data and ensure charges are accurately applied to accounts and invoiced
• Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry

What we''re looking for:

• Experience of working in a financial, accounting, or income service
• Knowledge and experience of using and interpreting data and customer accounts to provide advice
• Knowledge of housing legislation or debt recovery

For more information or to process your application, please apply now!