Change, Release and Problem Manager

Change, Release and Problem ManagerLondon / Hybrid Paying between £70,000-£80,000 + BenefitsA leading engineering and construction business is looking for an experienced Change, Release and Problem Manager to join its growing IT team.This is a fantastic opportunity to take ownership of IT change governance, release planning, and problem management across a complex technology environment. You''ll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption.You''ll be responsible for managing and continuously improving the organisation''s Change, Release, and Problem Management processes, working closely with IT teams, business stakeholders, projects, and third-party suppliers.Key responsibilities include:Managing the end-to-end Change Management process and leading CAB meetings.Coordinating technology releases, deployments, and release schedules.Driving Problem Management activities, root cause analysis, and service improvement initiatives.Ensuring new and changed services transition smoothly into operational support.Maintaining and improving Change, Release, and Problem processes within ServiceNow.Producing governance reporting, KPIs, and management information.Working with suppliers and managed service providers to ensure changes are delivered in line with agreed standards.Supporting major technology transformation, cloud, migration, and business integration ..... full job details .....