Change Manager - Housing Systems - Birmingham

Change Manager - Housing Systems - Birmingham

6-12 Month contract

Competitive day rates

A leading Birmingham-based client seeks a Change Manager to lead organisational change related to housing management system replacement, new IT strategy development, and digital transformation. The role ensures effective identification, scoping, and embedding of changes to systems, processes, and working methods to boost efficiency, customer experience, and regulatory compliance.

The Change Manager will drive the adoption of new technologies and processes, modernising the housing association''s operations and directly enhancing efficiency, compliance, and resident satisfaction.

Key skills and responsibilities,

• Proven experience leading organisational change in housing, public sector, or regulated settings.
• Strong skills in process analysis, redesign, and business improvement.
• Lead change management for a new housing management system, replacing three legacy systems.
• Review current systems and processes to identify duplication and inefficiency.
• Collaborate with business leads to define requirements for the new system.
• Experience implementing housing management or enterprise systems.
• Excellent stakeholder engagement and communication abilities, with influence across all levels.
• Strong project management skills; deliver projects on time and within budget.
• Knowledge of digital transformation, IT strategy, and housing sector regulations.
• Able to explain technical changes in practical and accessible ways.
• Holds a change or project management qualification (e.g., Prosci, APMG, PRINCE2, Agile).
• Help develop long-term IT strategy aligned with corporate goals and customer needs.
• Act as change lead for digital transformation, ensuring measurable service and customer improvements.

Interested?! Send your up-to-date CV to Olivia Yafai Crimson for review

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