Change Manager

Change Manager 3 Months initial contract 495 per day (Inside IR35) Hybrid/London - 1-2 days per week on siteWe are seeking an experienced Service Manager / Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments.The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement.Key ResponsibilitiesChange ManagementGovern the ITIL Change Management process across applications and infrastructure.Review and assess Normal, Standard, and Emergency Changes.Conduct and chair CAB and eCAB meetings.Evaluate change impact, risk, dependencies, implementation plans, and rollback strategies.Monitor change success and failure rates and drive continuous process improvements.Ensure compliance with change governance, audit, and regulatory requirements.Coordinate change schedules to minimize service disruption and business impact.Operational GovernanceDevelop and maintain service governance frameworks and operational controls.Produce service dashboards and executive-level reporting.Track operational risks, issues, and remediation actions.Manage vendor performance and ensure contractual service commitments are met.Lead Post ..... full job details .....