Change Management Operational Readiness Manager

Change Management Operational Readiness Manager 12 Month Contract (Initial)ChesterHybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Change Management Operational Readiness Manager to join them for an initial 12-month contract. However, there may be scope for extension. Overview of the Role:To act as the main point of contact for EMEA based Clients for settlement related queries within the company across product, market, entity, trade status. You must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our clients and internal departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within the company to ensure all clients'' needs are met. Responsibilities for the Role:Resolution and escalation of matched and unmatched ..... full job details .....