Change Management Analyst - CRM / Investment Banking

Change Management Analyst - CRM / Investment Banking I m looking for a Change Management Analyst for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm. The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day. This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform. Key responsibilities: Support user adoption and business change activity for a CRM transformation programme Work directly with Investment Banking users to understand issues, feedback, and resistance points Support communications, training, floor-walking, and one-to-one user engagement Prepare user guides, briefing materials, FAQs, and stakeholder updates Track adoption, feedback, and engagement across the user group Work with business, technology, and CRM stakeholders to support a smooth rollout Use a structured change management approach or framework to support delivery Experience required: Change Management Analyst, Business Change Analyst, CRM Change Analyst, or similar background Experience supporting CRM, sales enablement, pipeline management, deal management, or similar business-facing systems Strong understanding of ..... full job details .....