Centre Manager

Centre ManagerLocation: PeterboroughSalary: 65-70k + 10% bonus + benefitsResponsibilities: Operational Leadership and ManagementProvide leadership and a customer-focused approach, aligning all management activities with corporate strategy.Lead and develop on-site teams to deliver excellence in operational and customer service standards.Conduct regular site inspections to ensure high standards of cleaning, repair, and presentation, aiming for high scores in mystery shopper and CACI surveys.Manage and delegate responsibilities to the site-based team while remaining accountable.Monitor and report on key metrics such as footfall and sales data.Attend and contribute to regular asset and Joint Venture Board meetings. Tenant and Stakeholder RelationsBuild strong relationships with store managers to improve sales performance.Encourage tenant engagement and participation in data collection via the comm platform.Monitor tenant activities, ensuring compliance with the Occupiers Handbook.Act as a key representative for the company by engaging with local chambers of commerce, BIDs, and other relevant community groups.Liaise with the Local Authority, charities, and community groups to provide local intelligence and support asset management decisions. Financial and Strategic OversightControl and manage all services within pre-agreed budgets, seeking efficiencies and adhering to procurement policies.Collaborate with the management surveyor on mid-year forecasts, annual service charge ..... full job details .....