Negotiable
Overview
Location: In and Out, Unit 5, Andover Trade Park, Joule RoadIn''N''Out Autocentres are experts in vehicle servicing, MOTs and repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you.This is a hands-on role where you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as required, according to the demands of the business operation.Role Summary
Centre Manager responsible for the overall management and leadership of the centre and team and ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.Responsibilities
Being proactive in achieving and/or exceeding sales targets and operating budgetsDriving the quality and consistency of customer serviceEnsuring transaction and customer satisfaction targets are achievedEfficiently managing any customer complaintsEffectively managing the team and resources to build a strong reputation for our brand within the local areaManaging all stock and ordering requirementsBeing involved with the development of the Centre, including PR and marketing to raise business profileQualifications
Required: Full Driving LicenceRequired: Three Years Management ExperienceDesired Criteria
Automotive service: 2 years (preferred)Benefits
Company pensionCycle to work schemeEmployee discountLife insuranceOn-site parkingReferral programmeSupplemental Pay Types
Bonus schemePerformance bonusQuarterly bonusAbout The Company
Servicing Made SimpleWe provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.100% Commitment to Customer Service: The IN''n''OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.Manufacturer approved parts: We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle''s manufacturer warranty status.Trained and Qualified Technicians: All our workshop technicians are trained to the highest standards. Many have joined us from big brand main dealers. They are car enthusiasts and give as much care to your car as you do to your own.Company Culture
We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that is open and honest with customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?Facilities and Experience
Wi-Fi, Coffee, Comfortable Sofas: Our client waiting lounges feature highspeed Wi-Fi, free beverages, child’s play area and baby change facilities. All designed for you to be comfortable and able to catch up on work or entertainment while you wait.75% Repeat Customers: INn''OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.Required and Closing Details
Closing Date: Friday 31st October, 2025Contract Type: fulltimeSalary: Based on ..... full job details .....