Centre Experience & Workspace Manager

Centre Experience & Commercial Manager
📍 Reading – brand new building by the station
💼 Permanent | £40,000–£50,000 OTE up to £60,000

Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand‑new, premium workspace destination in the heart of Reading — a hub where energy meets excellence, and customer journeys are as polished as the building itself.

The Role:

As Centre Experience & Commercial Manager, you’ll own the success of the centre — leading from the front to deliver an exceptional customer journey and outstanding financial results. You’ll be the face and energy of the building: ensuring members, guests and event clients receive a five‑star experience while you maximise opportunities for growth across co-working memberships and meeting room sales.
This is a role for someone who enjoys autonomy, visibility, and impact — equal parts hospitality leader, sales strategist, and operational expert.

Key Responsibilities

• Take full responsibility for the centre’s performance, driving revenue and profitability.
• Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.
• Build strong relationships with customers and local businesses to grow co-working memberships and event bookings.
• Ensure seamless on-boarding and day‑to‑day operations, from move‑ins to facilities and health & safety compliance.
• Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.
• Champion the customer journey from day one — onboarding, engagement, and retention.
• Champion continuous improvement — always looking for smarter ways to deliver value and elevate standards.

About You

This role suits an engaged, customer‑driven manager with commercial savvy and a genuine passion for people. You’ll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.

You’ll bring:

• Proven experience in flexible workspace, hospitality, or events operations.
• A commercial mindset — confident with budgets, performance targets, and business development.
• Natural leadership with strong communication, motivation, and organisational skills.
• Resilience, initiative, and pride in creating great places to work and collaborate.

What’s on Offer

• £40,000–£50,000 base OTE of £60,000
• Modern, high‑spec centre just moments from Reading Station
• Full training and professional development
• Dynamic, high-tech centre in a brand‑new Reading development
• Generous benefits and ongoing professional development

Join a workspace that redefines how people connect, collaborate, and create — and be the person who makes it all happen.
Customer experience meets commercial leadership. This is your platform to shine.