Centre Executive - Reading and Brighton

The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day to-day operations, and successful sales initiatives.Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre''s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.Key ResponsibilitiesCustomer Service and Customer RelationsProvide exceptional customer service, ensuring high levels of satisfaction and retention.Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.Cultivate strong customer relationships through regular communication, events and proactive service.Promptly resolve customer complaints, striving to exceed satisfaction expectations.Operations ManagementOversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership Assist the General Manager by driving sales efforts within the ..... full job details .....