CEDA Energy Debt Specialist

Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based (Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.) Term: Fixed Term until 31st March 2028 Hours: 35 hours per week About the Role Responsibilities: Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans. Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework. Complying with systems for monitoring and reporting purposes. Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation. Research and Campaigns Keeping up to date and participating in current research trends and campaign issues by providing information on a client s circumstances, Essential Criteria An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity. An understanding of the problems and issues associated with ..... full job details .....