Catering Manager

Head of Department - Retail and HospitalityWarringtonLead a Social Enterprise. Change Lives Every Day.5 days thru 7Are you an experienced retail or hospitality professional with a passion for people? Do you want a role where commercial success and social impact go hand in hand?We are seeking an exceptional Head of Department - Retail and Hospitality to lead our busy retail shop and tearoom while creating opportunities for adults with disabilities to develop skills, confidence, and independence.About the RoleYou will be responsible for the day-to-day management of our retail and catering operations, ensuring they are commercially successful, welcoming, and fully compliant.Leading a team of staff, volunteers, and supported individuals, you will provide coaching, encouragement, and practical learning opportunities that help people reach their full potential.Your leadership will maximise income, enhance customer experience, and deliver positive social outcomes that make a real difference.Key ResponsibilitiesManage the daily operation of the retail shop and tearoom.Deliver excellent customer service and efficient working practices.Drive sales through effective merchandising, stock control, pricing, promotions, and EPOS management.Oversee food preparation, presentation, hygiene standards, and menu development.Manage budgets, cash handling, banking, VAT, Gift Aid, and financial reporting.Monitor performance and identify opportunities to increase income and sustainability.Promote a ..... full job details .....