Catering Engineer Technical Support

Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us.If you have hands-on experience with

Bakery and Catering equipment

and a strong technical background, this role could be a perfect fit. Whether you’re an

Electromechanical Technical Advisor

or an

Engineer

ready to step into a support position, we want to hear from you!Your Role:As our

Technical Support Advisor , you’ll be the go-to expert, assisting

field-based engineers

in diagnosing and resolving technical issues efficiently. Your responsibilities will include:Providing real-time technical support

to engineers to troubleshoot faultsInterpreting technical manuals

to ensure accurate part identificationAssessing the priority of reactive calls

based on severityTriage jobs

to streamline resource planning and improve efficiencyTranscribing verbal technical details

from engineers into company systemsIdentifying, diagnosing, and resolving

technical issues with precisionWhat You Bring:We’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:Solid understanding of

wiring schematics and technical documentationExpertise in

electrical and mechanical systemsSharp

analytical and problem-solving skillsStrong

communication abilitiesA high level of

computer literacyFamiliarity with

industry-specific tools and technologiesThe ability to

research and adapt

to new equipmentCompany InformationWho are we?Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.Our service are as follows: –Nationwide reactive maintenanceHygienic Deep cleaning and Planned maintenance servicesRefurbishment, logistics and installation of equipmentWe do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.Our peopleDespite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.Our team of over 500 employees have the advantage of working in state-of-the-art working environments: –New (2021) Technical response centreAward Winning research, Innovation, and recycling facilityIndustry leading Mercedes Benz fleetWe believe in providing you with the very best environment and tools to do the job.Career DevelopmentTraining is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.Why Join UsTraining in our City and Guilds accredited academyJob Specific Uniform and tooling for all rolesCompany wide fun days and charity eventsCompany Pension32 days holiday per yearRegular staff ‘treats’ for employees and their ..... full job details .....