Casework Team Leader

We are seeking an experienced-Casework Team Leader-to join a high-profile Government programme supporting the delivery of complex, policy-led casework in a fast-paced operational environment.

This role is ideal for someone with a strong background in Government operational delivery who can confidently lead teams, make evidence-based decisions, and build effective relationships with a range of stakeholders.

The Role

As a Casework Team Leader, you will lead a team responsible for delivering high-quality casework while ensuring decisions are made consistently, fairly and in line with Government policy.

You will provide leadership and coaching to your team, oversee operational performance, contribute to continuous improvement, and support the wider objectives of the organisation.

Key Responsibilities

• Lead a Casework Team, providing line management to HEO Civil Servants and task management of contingent workers.
• Make autonomous, evidence-based decisions in accordance with Government policy and guidance.
• Analyse complex evidence and request additional information where required to support decision making.
• Handle sensitive personal information in accordance with data protection requirements.
• Build and maintain effective working relationships with colleagues and stakeholders across Government.
• Provide advice and guidance to support operational delivery and departmental priorities.
• Oversee casework data, management information and reporting to support performance monitoring and resource planning.
• Ensure compliance with governance processes and operational procedures.
• Deputise for senior managers when required.
• Coach, mentor and support the development of caseworkers.

Essential Skills & Experience

• Active SC Clearance with no restrictions.
• Sole UK National.
• Experience working within Central Government or closely alongside Government in a fast-paced operational delivery environment.
• Experience leading, managing or mentoring teams, with a focus on wellbeing and development.
• Strong evidence-based decision-making skills using Government policy.
• Experience of rules-based casework and operational delivery.
• Experience working in a policy-led environment.
• Strong stakeholder management and communication skills.
• Competent in Microsoft 365, including intermediate Excel skills.

You''ll Be Successful If You Have

• The ability to make sound, balanced decisions under pressure.
• Strong analytical and organisational skills.
• Excellent attention to detail.
• Confidence engaging with stakeholders at all levels.
• A collaborative approach and a commitment to delivering excellent public service.

Please Note

• Active SC Clearance is essential.
• Applicants-must be Sole UK Nationals.
• This role is-inside IR35.
• Hybrid working applies, with attendance in Whitehall required between one and three days per week based on business needs.
• No travel or subsistence expenses are payable.

If you''re an experienced operational leader with a background in Government casework and policy-led decision making, we''d love to hear from you. Apply today to be considered.