Casework Team Lead

We''re looking for a Casework Team Leader for a public sector organisation based in London (hybrid) on an initial contract to March 2027, paying up to -350 per day (Inside IR35, Umbrella).

There is an expectation to attend the office in London 1 to 3 days per week, as required by business needs.

The successful Casework Team Leader will lead a small casework function within a fast-paced, policy-led operational delivery environment, applying government policy to make sound, evidence-based decisions on a varied caseload. You will mentor and support colleagues, promoting their welfare and wellbeing, while collaborating confidently with stakeholders and partner teams to drive forward departmental priorities. Although this role carries no formal line management accountability, you will play an active coaching role within the team.

You will need proven experience working with the following:

Evidence-based decision making in a high-pace operational delivery environment
Working in or closely with government in a policy-led setting
Applying government policy to make sound operational decisions
Rules-based casework and operational delivery
Leading, mentoring or coaching a team with a focus on welfare and wellbeing
Stakeholder collaboration and engagement at a departmental level
MS 365 including intermediate Excel

You''ll also need practical exposure to the following:

Task management across a team or operational function
Coaching and mentoring colleagues to support performance and development

You''ll need to hold or be eligible for a Security Clearance (SC). Please note that candidates must be Sole UK Nationals for this role.

Interested?

Please apply below.

Casework Team Leader, Casework Manager, Operations Team Leader, Policy Delivery Lead, Government Casework, Operational Delivery, Evidence-Based Decision Making, Government Policy, Stakeholder Engagement, Task Management, Coaching, Mentoring, MS 365, Excel, London, Hybrid, Contract, Inside IR35, SC Clearance