Casework Assistant

Casework AssistantSalary: £24,936 to £27,705 per annumLocation: Birmingham / HybridHours: Full-time Contract: Fixed-term contract ending December 2026We have an exciting opportunity within our Fitness to Practise team. If you offer proven customer service skills and are looking for a career in which you make a difference every day, a role as a Casework Assistant within our Fitness to Practise team offers a rewarding career with significant development opportunities.This post offers excellent potential to increase your expertise within the regulatory sector, whilst making a worthwhile contribution to the safety of dental patients.The work of the Fitness to Practise team is vital in ensuring public confidence in the dental sector. We investigate concerns of shortcomings in conduct or competence where dental patients may be at serious risk. When appropriate, we take action to mitigate that risk.Casework Assistants play an essential supporting role, assisting with administrative and casework tasks to ensure the timely progression of Fitness to Practise cases, in accordance with departmental procedures. Day-to-day tasks include providing a high-quality customer service, managing finance processes, and preparing and summarising case-related documentation, maintaining accurate records and tailoring correspondence to suit the requirements of the recipient.Person specification:- Excellent verbal communication skills.- Ability to produce high-quality written correspondence.- ..... full job details .....