Casework Administrator

Casework Administrator Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you then apply today! Position: Casework Administrator Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period) Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £30,283 Contract: Permanent Closing Date: 10:00am, 26 October 2026 Interviews: Initial interview and practical assessment will take place remotely on w/c 9th November. This will be an opportunity to get to know you and share more about the role. The practical assessment is an opportunity to demonstrate how you would approach a situation relevant to the role. Second stage interviews will take place remotely on w/c 16th November. Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing ..... full job details .....