Casework Administrator

Casework Administrator Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you then apply today! Position: Casework Administrator Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period) Hours: Full time (open to part time and job share) Salary: Starting from £28,831 Contract: Permanent Closing Date: 10:00am, 3rd November 2025 Interviews: w/c 24th November About the Role Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders. You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills. You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need. The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation. Full details of the job and person specification can be ..... full job details .....