Case Worker (Disrepair/ADR)

Connect2Hackney is the dedicated internal talent team supplying high-quality interim workers to the London Borough of Hackney. We connect skilled professionals with meaningful opportunities across the council, delivering essential services to our vibrant local community. We are currently recruiting an experienced Case Worker (Disrepair / ADR) to join the Responsive Repairs service within the Housing and Building Maintenance Directorate. About the Role In this vital role, you will manage housing disrepair claims from initial notification through to resolution. You will focus on implementing robust Alternative Dispute Resolution (ADR) strategies, such as mediation and negotiation, to resolve disputes efficiently outside of court. Working closely with residents, legal representatives, and technical teams, you will ensure statutory repairs are completed promptly while safeguarding the interests of both vulnerable tenants and the Council. Key ResponsibilitiesCase Management and Alternative Dispute Resolution (ADR)Oversee housing disrepair claims from end-to-end, maintaining high standards of case administration.Lead proactive ADR initiatives (mediation, direct negotiation) to achieve fair settlements without formal litigation.Conduct thorough investigations, assess Council liability, and coordinate prompt execution of statutory repairs.Legal Representation and Case PreparationRepresent the Council at court hearings, arbitration panels, and mediation sessions as required.Prepare ..... full job details .....