Case Worker (Adults'' Multi Agency Safeguarding Hub)

Joining our Adults'' Multi Agency Safeguarding Hub (MASH) as a Case Worker, you''ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners. Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we''re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don''t meet the people who use our service face-to-face, we''re the front door to Adults'' Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding. What you''ll be doing: Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team. Providing signposting where appropriate, directing individuals to the relevant team or partner agency. Preparing clear and concise reports. Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses. What we''re looking for: Confident telephone communication skills, and the ability to ''type and talk''. Sound IT and record-keeping skills. Resilience and adaptability. Commitment to ..... full job details .....