Case Officer

We have an opportunity for a dedicated Case Officer to join our Midlands casework team on a 12 month fixed term basis to manage and provide direct support, advice, and guidance to RBL beneficiaries across West Midlands on a wide range of issues including health, social care, employment, benefits, statutory support, and housing. Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs. Reporting to the area Casework Services Manager, key responsibilities will include: - Manage casework support, providing direct support, advice and guidance to beneficiaries, - Assess beneficiaries'' needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is ..... full job details .....