https://jobs.co.uk/job/case-officer-maximus--1d7add14-4b47-44fe-99c0-2114bc42f8ee RSS feed for Case Officer at Maximus. en-gb Mon, 15 Jun 2026 08:12:01 GMT https://jobs.co.uk/job/case-officer-maximus--1d7add14-4b47-44fe-99c0-2114bc42f8ee https://jobs.co.uk/job/case-officer-maximus--1d7add14-4b47-44fe-99c0-2114bc42f8ee Fri, 12 Jun 2026 11:52:37 GMT Location: Leeds | Salary: 25311.00-25311.00 Annual | Type: Permanent | Duties and Responsibilities Manage enquiries and complaints from the general public, providing clear advice and appropriate resolutions.Analyse and accurately record all enquiries and complaints within the designated complaint management systems.Assess cases and determine appropriate investigation actions, liaising with healthcare professionals, clinical teams, and administrative managers as required.Maintain accurate and up-to-date records of all activity related to complaints and enquiries.Draft clear, professional responses to complaints, including complex and multi-issue cases, in line with quality standards.Gather relevant information and prepare responses for Freedom of Information and Right of Access requests .Liaise with DWP managers, providing clear explanations and outcomes of investigations where required.Ensure all investigations are concluded effectively, with outcomes recorded and communicated to relevant stakeholders.Identify and implement appropriate actions to prevent/resolve customer dissatisfaction and improve overall service delivery.Manage individual caseloads effectively, ensuring all deadlines, targets, and service standards are consistently met.Other ad hoc... Permanent