Case Manager

A Case Manager role

Client Details

A leading mortgage role

Description

Manage a busy pre-offer pipeline and keep cases moving efficiently.

* Answer broker calls and provide clear case updates.

* Respond promptly to broker and internal queries.

* Chase outstanding information, documents and actions.

* Work with Underwriting to package applications effectively.

* Keep case notes, communications and next steps up to date.

* Manage priorities, service levels and broker expectations.

* Escalate blockers and support smoother pipeline movement.

Profile

Prior customer service experience. * A task-oriented approach, with the ability to prioritise workload, maintain clear task lists, track outstanding actions, chase next steps promptly, update case notes and follow work through to completion. * An understanding of the current regulatory landscape in respect of data protection, money laundering and treating customers fairly. * Strong organisation skills, with the ability to work to strict deadlines and maintain excellent attention to detail.

Job Offer

-25,000

High-quality working environment. * Hybrid working. * 30 days'' holiday, plus UK bank holidays. * Private health cash reimbursement plan. * Employer pension contribution. * Salary-sacrifice pension scheme, saving marginal rate on contributions. * Salary-sacrifice nursery voucher scheme, as above. * Employee assistance programme.