Case Manager - Customer Services Mortgages

Are you an experienced Mortgage Administrator or IFA Administrator looking for a role where you can take ownership of cases and make a real impact? Do you enjoy building strong relationships with clients, advisers, and lenders while ensuring applications progress smoothly from start to finish? Juice Recruitment is delighted to be supporting a well-established and growing financial services business in the search for a Case Manager.This is an excellent opportunity for an experienced Mortgage Administrator or IFA Administrator to join a professional and supportive team where client service is at the heart of everything they do.Working remotely, you''ll play a key role in managing mortgage applications from submission through to completion, ensuring clients receive a seamless experience while supporting advisers and maintaining strong relationships with lenders and third-party partners. DAY TO DAY Managing mortgage applications from submission through to completion.Acting as the main point of contact for clients throughout the application journey.Liaising with lenders and providers to obtain updates and progress cases efficiently.Requesting and managing outstanding documentation from clients.Proactively identifying and resolving issues that could impact application timescales.Reviewing mortgage offers and ensuring all information is accurate before notifying advisers.Keeping advisers informed of case progress and any potential challenges.Maintaining accurate and compliant ..... full job details .....