Case Management Officer - Benefits

Salary: £25,947.47 per annum We are recruiting to our Revenues and Benefits Service! We are looking for someone who can bring transferable skills and experience to our team. This role is Full Time, 37 hours a week. As a Case Management Officer within our Benefits Team, you will play a key role in ensuring the prompt and efficient processing of new claims, change in circumstances and Crisis and Resilience Fund Housing Payments for our customers, on behalf of our client councils. Typical duties include: Interpreting and applying legislation, guidance and local policies to customers claims. Updating of computerised computer records. Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions. Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services. What you will need: Experience of handling challenging enquiries in a customer-focused environment. Experience of working to service standards, deadlines, and performance targets in an office environment. Experience of using a range of IT applications such as Microsoft Outlook, Word, and Excel. GCSE C/4 or above in English and Maths. If you are interested in having a chat about the role, please contact Miss Sonia Limm at (phone number removed) About us PSPS ..... full job details .....