https://jobs.co.uk/job/case-lead-awaabs-law-peabody--6de849bd-a168-4ae7-ae4f-67dc666270bc RSS feed for Case Lead - Awaab''s Law at Peabody. en-gb Wed, 16 Sep 2026 04:19:13 GMT https://jobs.co.uk/job/case-lead-awaabs-law-peabody--6de849bd-a168-4ae7-ae4f-67dc666270bc https://jobs.co.uk/job/case-lead-awaabs-law-peabody--6de849bd-a168-4ae7-ae4f-67dc666270bc Tue, 15 Sep 2026 11:52:26 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | Peabody is seeking a proactive and customer-focused Awaab''s Law Case Lead to join our Repairs Team. This key role is responsible for managing high-risk and urgent repair cases, ensuring compliance with Awaab''s Law and delivering positive outcomes for residents. Key Responsibilities Manage complex and high-risk repair cases within statutory timescales. Act as the main point of contact for residents throughout their repair journey. Work closely with repairs teams, contractors and internal stakeholders to drive timely case resolution. Maintain accurate records and compliance reporting. Manage escalated cases involving health and safety risks, vulnerabilities and resident concerns. Identify service improvements and support continuous improvement initiatives. About You Experience managing complex repairs, complaints, escalations or customer cases. Strong knowledge of repairs processes and case management. Excellent communication, stakeholder management and problem-solving skills. Highly organised, with the ability to manage competing priorities and deadlines. Strong IT skills, including Microsoft Excel and housing management systems. Empathetic, resilient and committed to deliverin... Permanent