Case Handler

Job Role: Case Handler
Location: Nottingham City Centre
Contract: 12 month FTC
Salary: -25,730k
Hours: Monday - Friday 9am-5pm hybrid working

Start date: Monday 20th October 2025

We''re seeking a dedicated Case Handler to join our clients reputable team. In this engaging role, you''ll be the key contact for clients and stakeholders, managing cases with precision and care to ensure optimal outcomes.

If you''re passionate about problem-solving and making a tangible impact, this is the opportunity for you to grow your career and contribute to meaningful work.

What does the role involve:

• Responding to customer complaints via telephone, email, and social media platforms
• Identifying cause of complaint and managing employer relationships
• Resolving all complaints within agreed time scales and company standards
• Managing escalated complaints through to resolution
• Updating and maintaining associated administration records
• Keeping customers informed through to resolution
• Working with internal contacts to ensure compliance
• Assisting with the training of new starters

Who are we looking for?:

• Excellent written and verbal communication skills
• Experience with case management systems or CRM tools
• Demonstrate the ability to be adaptable when dealing with multiple complaints
• Passion for providing excellent customer service
• Experience within a customer service or complaint handling is desirable
• Good attention to detail

Company Benefits:

• Discretionary Bonus Scheme
• Pension Scheme
• 25 days annual leave (plus bank holidays) and your birthday
• Private healthcare
• Life insurance
• Income Protection
• Season ticket loans for travel
• Cycle Scheme

If you feel that you meet the criteria and if you are enthusiastic, a team player and self-motivated please send your CV today!

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV