Case Handler Assistant

Premier Work Support are currently recruiting for a highly organised and proactive Case Handler Assistant to join a leading company based in Horsham on a permanent basis. This is a fantastic opportunity to join a fast-paced, structured environment where you will play a vital role in supporting the efficient management of client case files.You will ensure cases are processed accurately, updated in a timely manner, and managed in line with company KPIs, SLAs, and high standards of customer service excellence.This is an excellent opportunity for someone with strong administrative and customer service experience who is looking to develop their career within a professional and detail-driven case management environment.About the RoleThe hours are Monday to Friday, 09.00am to 5.00pm (35 hours per week) fully on site.What You''ll Be DoingSupport the end-to-end management of client case files, ensuring accuracy, compliance, and timely progressionAct as a key point of contact for client queries, providing updates and resolving issues where possibleMaintain accurate case records and documentation in line with company proceduresMonitor case progress and escalate issues appropriatelySupport the delivery of KPIs and SLAs across the teamProvide administrative support including data entry, reporting, and correspondenceBuild and maintain strong relationships with clients, partners, and internal teamsIdentify opportunities for process improvements and enhanced customer experienceEnsure full ..... full job details .....