Case Coordinator - Remote

We are seeking a dynamic and driven Case Coordinator for our client''s Expert Witness Department. This role is currently based remotely, working from home.The role of Case CoordinatorThis role manages and progresses Expert Witness enquiries, acting as the first point of contact for clients and stakeholders. It involves preparing and following up on enquiries and quotations, supporting business development, collaborating with Client Managers, and ensuring accurate, confidential case handling in line with SLAs, deadlines, and service standards.The position of Case Coordinatorrequires:A high level of autonomyStrong stakeholder managementA proactive approach to securing direct instructionsMaximising incomeSupporting business growthDelivering excellent customer serviceMaintaining confidentiality and complianceKey responsibilities:Act as the first point of contact for Expert Witness enquiries, managing inbound leads across phone, email, and online channels in line with SLAsPrepare, issue, and follow up on quotations and enquiries to secure new instructions and support business growthNegotiate fees, scopes, and delivery deadlines with clients and experts in line with service standards.Work collaboratively with Client Managers to develop new business through proactive follow-up and relationship managementPrepare and manage confidential documentation, ensuring accuracy, professionalism, and compliance.Complete thorough handovers to Client Managers upon instruction, ensuring all case ..... full job details .....