https://jobs.co.uk/job/case-advisor-office-angels--021e78e6-4c5d-45ca-8332-758ccd33226f RSS feed for Case Advisor at Office Angels. en-gb Fri, 29 May 2026 17:11:55 GMT https://jobs.co.uk/job/case-advisor-office-angels--021e78e6-4c5d-45ca-8332-758ccd33226f https://jobs.co.uk/job/case-advisor-office-angels--021e78e6-4c5d-45ca-8332-758ccd33226f Thu, 28 May 2026 23:00:00 GMT Location: Manchester | Salary: £17.29/hour | Type: Temporary | Case Advisor Manchester City Centre Hybrid working, min 2 days per month in the office Full-time, 35 hours per week On-going temporary contract which could lead to a permanent opportunity -17.29 per hour Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre. Duties will include: Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication Arrange and lead initial enquiry meetings with customers Review, analyse and summarise complex case information Manage your own caseload, working closely with colleagues across the organisation Support customers by arranging and recording complaint calls where needed Follow safeguarding procedures to protect children and vulnerable adults Provide cover and assistance to team members as required Any other reasonable duties as may be assigned from time to time We are looking for candidates with: Experience of dealing with complaints and providing advice and guidance via telephone, email and letter Excellent customer service skills with a sensitive and professional approach Strong written and verbal communica... Temporary