CART Case Worker

Joining our Contact, Assessment and Resolution Team (CART) as a Case Worker, using your compassionate communication skills and surrounded by a supportive team of skilled practitioners, you''ll provide people with support and guidance to maximise their independence and wellbeing. Our team is the first point of contact for people looking for advice and support from Adults'' Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services. What you''ll be doing: Responding to incoming enquiries by telephone, online referrals and web chat, and understanding when to escalate cases to the management team. Completing wellbeing checks using a strengths-based approach and assessing needs that could be met through the provision of occupational therapy equipment services. Providing signposting where appropriate, directing individuals to the relevant team or partner agency. Achieving performance targets on the number of calls, online referrals and web chat enquiries you complete, as well as the quality of your responses. What we''re looking for: Confident telephone communication skills, and the ability to ''type and talk''. Sound IT and ..... full job details .....